Browse Categories
Browse by Manufacturer
Mailing Lists
Search
Shopping Cart
Your cart is empty.
PayPal Acceptance Mark

Need help?

Shipping Rates and Shipping Information

International Orders

Mail in Orders

Return Policy

Payment Options

Privacy Policy

Discount Codes & Coupons



Shipping Rates and Shipping Information

Standard delivery charges cover UPS Ground or US priority mail in the US. Air mail shipping is used for international orders. Please call regarding shipping upgrades. We go out of our way to ship all in stock orders within 24 hours, Monday through Friday, via the fastest method we can depending on your location and weight of your order. Please consult the following chart for airmail and ground shipping rates.

Region
$0-14.99
$15-49.99
$50-99.99
$100-199.99
$200-299.99
$300-499.99
$500+
US (continental)
5.99
8.99
9.99
12.99
17.99
22.99
29.99
APO/AK/HI/PR
7.99
12.99
17.99
24.99
34.99
49.99
74.99
Europe
14.99
29.99
39.99
49.99
74.99
114.99
199.99
Mexico
24.99
39.99
49.99
59.99
74.99
114.99
199.99
Middle East
24.99
39.99
49.99
59.99
74.99
119.99
249.99
South America
24.99
39.99
44.99
64.99
84.99
119.99
199.99
Africa
24.99
39.99
44.99
64.99
84.99
119.99
249.99
Asia
24.99
39.99
49.99
69.99
89.99
119.99
249.99
Australia/NZ
14.99
29.99
44.99
59.99
84.99
119.99
249.99
Caribbean
24.99
39.99
49.99
59.99
74.99
114.99
199.99
Canada
11.99
19.99
24.99
34.99
44.99
54.99
74.99
Central America
24.99
39.99
44.99
64.99
84.99
119.99
199.99

**Oversize or heavy packages may be subject to additional shipping. Super light orders may get you a discount!

Note: For orders shipping outside the US, our shipping rates above are accurate for most orders. We may be able to charge you a lower shipping cost though. If you would like a lower shipping rate quote, simply email us with a list of what items you will be ordering and where they will be shipping. We will respond with a list of different shipping options and costs for you.

All orders placed with Flatlandfuel will be shipped via US Postal Service or UPS. Flatlandfuel reserves the right to require a signature for orders at their discretion. It is the sole responsibility of the purchaser to ensure safe receipt of product. Flatlandfuel cannot take responsibility for orders lost due to theft regardless of whether or not a signature is required. If you have concerns of theft if a package is left at your address without a signature, please indicate in the special instructions box during checkout that you would like us to require a signature. Please note, however, requests by a customer for a signature required will cost an additional $3 per shipment.

(Back)


International Orders

Flatlandfuel ships worldwide. Our online ordering system processes orders from the United States, Canada, Asia, Australia, New Zealand, South America, Europe and just about everywhere else at this time. We accept the following methods of payment for online orders: Mastercard, Visa, American Express, Discover, Paypal, Western Union, Money Gram, and bank transfer. Be sure to use the same name as you have on your credit card and use the same address as the address where you receive your credit card bill. We will not ship to a different address than your billing address for orders placed outside the US and Canada. For our US and Canadian customers, we can ship to addresses other than your billing address, but you must first contact your card issuing bank and add what is called an alternate shipping address. We are unable to ship to any address that is not on file with your card issuing bank. As you go through the checkout process you will see the shipping rates before you complete and submit your order. Please be aware that address verification is very important to Mastercard, Visa, American Express and Discover on all orders. Most of the time their computer system is not able to verify your address when ordering online from outside of the United States. If that is the case, we will be contacting you for more information so that we can get your address verified. Usually the information needed will be:

1) The middle 8 numbers of your credit card number
2) Type of credit card
3) Expiration date

The reason for this is because your credit card information is encrypted when ordering online and we do not have access to it. We need this information when we call Mastercard/Visa to get them to verbally verify your address. In some cases they even require us to acquire a photo copy of your credit card or a copy of your billing statement that shows your card number as well as your address. So please do not be surprised when we request this information from you.

We also accept payment through Western Union. There are Western Union agents in nearly every city in the world. To find the one closest to you go to www.westernunion.com . This is the fastest way to pay us and the fastest way to get your order processed.

We also accept payment through www.paypal.com which is a great service to use if you live outside of the US and want to send money to the US.

One final way to pay is to wire the money from your bank to our bank. There is a $35 charge for this service on top of what your bank charges you but it is very easy to do. Email for more info if you are interested in this.

Please be aware that any import taxes, customs, duty, brokerage fees or related expenses are the responsibility of the customer.

(Back)


Mail in Orders

Flatlandfuel gladly accepts mail in orders which are perfect if you do not
have a credit card. Here is what you need to do:

1) Make a list of what you want to order with prices
2) Add Shipping from our shipping chart that you can link to from the front
page of flatlandfuel.
3) Get a money order made in that amount. Make it payable to "Flatlandfuel."
If you live outside of the US make sure the money order is in US funds. Personal Checks not accepted unless you are willing to wait 2 weeks for it to clear.
4) Include your name, address, phone and email
5) Send to:

Flatlandfuel
4359 NE Aurora Ave.
Des Moines, Iowa 50317 USA

(Back)


Return Policy

You may return an unused item for refund or exchange within 30 days of the shipment date. All returned items must be in new condition and in original packaging. If an item has been installed, used or unpackaged in any way it is not returnable. Shipping and handling charges are non-refundable unless a mistake was made by flatlandfuel. All returns must be accompanied by a copy of your invoice. If you are making an exchange, please enclose a money order with the correct amount to cover return shipping.

When you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. In general, though, you may return merchandise to:

Flatlandfuel
attn: Returns Dept.
4359 NE Aurora Ave.
Des Moines, IA 50317
USA

If you have any questions regarding your order,please feel free to contact us at:orders@flatlandfuel.comor call 515-244-0312

(Back)



Payment Options

We gladly accept paypal, western union, bank wire transfers ($35 handling charge), money orders, and major credit cards. COD is available for established customers who have previously pre-paid for an order (US only). Call or email if you have any questions.

(Back)


Privacy Policy

Flatlandfuel is committed to maintaining strict confidentiality of the personal information supplied to us by our customers. Flatlandfuel collects information necessary to complete sales transactions. This information includes, but may not be limited to the following:

-Name
-Billing Information
-Shipping Information
-Contact Information

Flatlandfuel will not share any personal or account information with third parties, except in situations where it is required by law or it is necessary to fulfill an order.

(Back)


Discount Codes & Coupons

1) Offer is limited to "e;In Stock"e; items only. Not applicable to pre-order items. Not applicable for complete bikes (stock or custom) or anything made by Profile.
2) Offer cannot be applied to previous orders. For example, you can not order the same items you did last week and then return these items using last week's receipt. No price adjustments for prior orders either. Sorry.
3) This offer is for a limited time only. Flatlandfuel reserves the right to end or change this offer at any time.
4) Codes are only available to orders placed online. Orders that are emailed, mailed or phoned in will not receive discount.
5) Offer is not available to the purchase of gift certificates.
6) Code must be entered at time of purchase.

(Back)